A Note About Our Policies

As a one-man operation, I personally handle every step of every service. These rules help me stay on schedule and deliver consistent, high-quality work for customers who arrive on time. The multiple reminders we send are designed to prevent misunderstandings.

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Appointment & Deposit Policy

Booking an appointment reserves an exclusive time slot just for you. As a one-man shop, these slots are hard to fill on short notice, so we require a deposit and clear timing rules.

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Deposit Requirement

To secure your appointment we require a non-refundable deposit:

• $50 for appointments estimated at 2 hours or less

• $100 for appointments estimated at more than 2 hours

• $250 for all paint correction / ceramic coating appointments

The deposit can be paid in person, over the phone, or through our secure payment link. The remaining balance is due upon completion of service.

 

Cancellation Policy

Any cancellation results in the full loss of your deposit.

 

Rescheduling Policy

To reschedule an appointment and keep your deposit, you must provide at least 48 hours (2 days) advance notice and we must mutually agree on a new date and time. If less than 48 hours notice is given, the deposit will be forfeited and a new deposit will be required for the rescheduled appointment.

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Late Arrival / No-Show Policy

Our system sends multiple reminders (full confirmation with address and details, 24-hour reminder stating the 15-minute arrival window, and 1-hour reminder) to help you arrive on time.

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• You must arrive within 15 minutes of your scheduled appointment time. 

  Example: For an 8:00 AM appointment, you must arrive by 8:15 AM.

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• Any arrival more than 15 minutes late will result in forfeiture of the deposit.

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• We may still be able to accommodate a late arrival if it works with our schedule, but the deposit will still be forfeited.

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A customer is considered a no-show (and will lose the deposit) if they:

• arrive more than 15 minutes late, or

• do not show up at all.

 

Bad Weather Policy

All services are conducted inside, so most weather conditions do not affect your appointment. In the rare event of extreme bad weather (heavy snow or severe thunderstorm), we will contact you as soon as possible to reschedule. You will not be charged a second deposit.